Kodava Matrimony offers a single membership plan. Because our team manually verifies each payment before your account is upgraded, the refund policy below is designed to be straightforward and honest about when refunds apply.
1. Full refunds
You are entitled to a full refund in these situations:
- Payment not activated within 48 hours despite your having submitted a valid payment proof.
- Duplicate charge: if you accidentally paid twice for the same period, we refund the extra amount.
- Wrong plan applied: if we approve your payment on a plan you did not choose, we correct the plan and refund the difference if any.
- Unresolved technical fault: if a bug on our side prevents you from using core features (messaging, discover, verification) for more than seven consecutive days during a paid period, you may request a pro-rata refund for the affected days.
2. No refunds
- Once your membership has been active for more than fourteen days, refunds are not available except under section 1 above.
- Refunds are not available for outcomes ("I did not find a match"). Matrimony is a relational, not a transactional, outcome and depends on many factors outside our control.
- Refunds are not available if your account was suspended or banned for a violation of our Terms or Community Guidelines.
3. How to request a refund
- Sign in and open your Subscription page.
- Scroll to Something wrong with your payment? and pick the reason that matches your situation.
- Describe what happened, when, and any transaction reference you have.
- Submit. Our team will review and reply to your registered email within 48 business hours.
You can also see the status and reply for every request you have filed at the bottom of the same page.
4. How and when we pay
Approved refunds are paid back to the same UPI or bank account you paid from, within seven business days of approval. If that account is no longer active, we ask for a fresh instrument by email.
5. Chargebacks
Please contact us first before initiating a bank chargeback. Filing a chargeback without first raising a dispute may result in your account being suspended pending investigation.
6. Contact
For any refund question that this page does not answer, please write to our grievance officer via the Contact page.