We would rather hear from you than have you unsure. Use the channels below depending on what you need help with.
General support
For questions about signing up, verification, payments, or anything about how Kodava Matrimony works, email support@kodavamatrimony.com. We reply within 24 business hours.
Billing and refunds
The fastest way is to open the dispute form on your Subscription page. It links to the specific payment we are looking at and lands directly in the moderator queue.
Reporting a member or content
Every profile page has a Report this profile link and a Block action. Blocks are silent. Reports are reviewed by our moderation team; you can see the outcome in your notifications and, for serious cases, in a follow-up email.
Grievance officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, Kodava Matrimony designates a Grievance Officer to receive complaints. Please write with the subject line Grievance so it reaches the right desk.
Response SLA: acknowledgement within 24 hours, resolution within 15 days as per the IT Rules 2021
Data protection complaints
If you believe your data has been mishandled and our grievance officer has not resolved your complaint, you may file a complaint with the Data Protection Board of India per the Digital Personal Data Protection Act, 2023.
Postal address
[Registered postal address to be published before public launch.]